Check out this highly compelling video featuring California Congresswoman Maxine Waters (you'll need to cut and paste the link to your browser - we don't yet have the ability to convert youtube videos to .mpeg, windows, or realplayer format).
As Congresswoman Waters experienced firsthand, the process of merely "getting through to a decision maker" at a mortgage company is an incredibly time consuming, mind-numbing, horrendously frustrating experience.
The Congresswoman's statement (within the first couple of minutes of the video) says it all:
"THE AVERAGE AMERICAN, TRYING TO GET THROUGH (TO LENDERS) TO NEGOTIATE A LOAN MODIFICATION, CANNOT GET IT DONE"
http://www.youtube.com/watch?v=JczIimq22mE
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